Moretown Helpdesk

Task Priorities

Priority 1 ( P1 )

Critical: Issues that require immediate attention and resolution within a matter of hours. Examples: Fire, Gas Leaks, Power Outages, Major Water Leaks, Serious Security Incidents.

Priority 2 ( P2 )

High: Issues that require prompt attention and resolution within a day or two. Examples: HVAC failure, Critical Equipment Failure, Major Plumbing Issues, Damage to Property, Security Incidents.

Priority 3 ( P3 )

Medium-High: Issues that require attention and resolution within a few days. Examples: Minor Equipment Failures, Minor Plumbing Issues, Minor Damage to Property, Comfort Issues.

Priority 4 ( P4 )

Medium-Low: Issues that are not urgent but require attention and resolution within a few weeks. Examples: Minor Repairs and Replacements, Minor adjustment to systems, Issues Not Impacting Comfort.

Priority 5 ( P5 )

Low: Issues that are not urgent and can be resolved within a few months. Examples: Minor Cosmetic Repairs or Upgrades, Minor Equipment Upgrades, Minor System Upgrades.

Priority 6 ( P6 )

Planning: Issues that require planning and scheduling for future resolution. Examples: Major Upgrades and Enhancements, Major Repairs or Replacements, Long Term Projects.